without damage, and its packaging We reserve the right to change the product (s) with another size, color or other product, within 14 calendar days from the day of receipt of the package by you, if it meets the necessary conditions. The cost of the change is 5 €.
- the product must not have been used
- the return must be made within fourteen (14) calendar days
- should be in the condition received by the customer, complete andbe the one that normally accompanies the product
In a period of discounts, offers or special prices, the changes are made to the current prices.
In case you need to use the right of change, you should contact us by phone or e-mail, within the set time limit.
After contacting us, the new parcel is sent and then exchanged with the old parcel hand in hand with the distributor (courier).
Inside the package you have already received, there is the change-return form, in which all the conditions for the changes are listed in detail, as well as a form for filling in the necessary information.
After contacting us about the change, place the products you wish to change in their original packaging.
In order for the products to reach good condition, you must definitely pack them properly - in a larger box - so that they are protected during shipment.
CAUTION! In order for the change to take place, the parcels must be exchanged by hand.
We reserve the right to return in order to return the value of the returned product (s), within 14 calendar days from the day of receipt of the parcel by you and if it meets the necessary conditions.
- Returns must be made within fourteen (14) calendar days
- The returned products must be in the condition where they were sent by www.twistfashion.gr and received by the customer, complete and without damage.
- Their packaging should be the one that normally accompanies the product in excellent condition (without removing the labels) and with all the shipping documents (eg Retail Receipt, etc.).
In case you need to use the right of return, you should contact us by phone or e-mail, within the time limit set.
Inside the package you have already received, there is the return-return form, which lists in detail all the conditions for returns, as well as a form for completing the necessary information.
After contacting us about the return, place the products you wish to return, in their original packaging.
In order for the products to reach good condition, you must definitely pack them properly - in a bigger box - so that they are protected during shipment.
The shipping details for the return are as follows:
L. IRINIS 48 ILOUPOLI PC 16345
The return of the products should be done exclusively with the courier company ELTA COURIER.
Refunds are made for the purchase of the product made in cash (cash on delivery) or debit / credit card. Your refund process will be completed no later than fourteen (14) working days from the date of receipt of the products and if they are in excellent condition. The deposit of money is made from our ALPHA BANK account and there may be bookings from the bank and a delay in case your account is in a bank other than ALPHA BANK. Our company is not obliged to cover the costs charged (according to the usual practice of banks) by the financial institution that the client cooperates with when receiving the refunded amounts.
CAUTION! Before any return, you must first contact us via e-mail or phone, in order to record the traffic in our files, otherwise the return will not be accepted.
In case of purchase or change of products from our store (TWIST CLUB SIOULA ARETI), no change or refund can be made remotely (via the e-shop) and the change or refund (credit) will be made exclusively by our store .
* For hygiene reasons, swimsuits are excluded from changes & returns.